As your site starts generating sales you'll become very familiar with the Orders tab.

How It Works

  1. You'll receive an email confirmation each time an order is placed.
  2. Login to your account to review the order details.
  3. Process the order according to your normal order processing procedures. There are a number of features to help you along the way.
    1. Print: displays and prints a printer-friendly version.
    2. Email: resend the order confirmation email to your customer.
    3. Change Order Status: use different order statuses to track the state of your orders.
    4. Add Order History: add free-form notes to an order and optionally notify the customer with your notes.
    5. Add Order Tracking: add a tracking number and notes to the order and optionally notify the customer.

Frequently Asked Questions

Can I communicate with my customer via RPMWare?

You sure can! RPMWare lets you keep your customers in the loop every step of the way.

When your customers order from you, they'll receive an email confirmation immediately after placing their order. Then, you can send them email updates regarding order status, product availability and tracking numbers.

When a sale is made who ships parts?

You do using your existing procedures. We don't sell parts but we can put you in touch with manufactuers if you need help sourcing a part.

Is RPMWare a replacement for QuickBooks?

No. RPMWare is designed to work in conjunction with your current accounting system not replace it entirely.