PayPal does not require a phone number unless you instruct them to. You can change this setting for your account on PayPal's website.

Step 1. Log in to your PayPal account at

Step 2. Click My Account.

Step 3. Click Profile.

Step 4. On the left side, click My selling tools:

PayPal Phone Settings

Step 5. Under the header Selling online, find "Website preferences". To the right, click Update.

PayPal Phone Settings

Step 6. Scroll down to fine the section Contact Telephone Number:

Step 7. Choose an option for Contact Telephone:

  • Selecting On (Optional Field) will add the phone number field to your checkout, but not require it be filled in.
  • Selecting On (Required Field) will force every visitor to enter their phone number when checking out.

PayPal Phone Settings

Tip! Requiring a phone number on checkout usually decreases conversions and sales. Many people don't like to give out that information. Unless you absolutely require the phone number you should choose On (Optional Field).