Customer Service Secrets That Aren’t So Secret From Zappos.com
October 26th, 2010 by databot
I have always been a big fan of Zappos.com not just because they are the standard for e-commerce but more to do with the fanatical customer service they offer and the company culture that they eat sleep and breathe. Here are a couple of interesting things you might not know about how Zappos.com does business. Oh btw before you rush to judgement some of these points, Zappos sold more than a BILLION $ worth of goods last year and was acquired by Amazon for $1.5 Billion.
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